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For Those Who Are Hearing Impaired and/or D/Deaf


  • Speak clearly, not overly loudly, to hearing-impaired people.

  • Ensure your face and mouth can be clearly seen when speaking.

  • Look at hearing impaired people directly and speak normally.

  • Provide BSL/ISL interpretation if asked for it.

  • Use Closed captioning and subtitles when using video and social media platforms. 



  • Shout or exaggerate speech.

  • Speak when in the dark or shadows.

  • Assume all hearing-impaired people use sign language or can lipread.

  • Discard the use of microphones if you think people can hear you - microphones are often needed for the hearing loop to work properly.

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